FAQ levélo

🏁 Let's get started

• Service introduction
• Application and needed permissions
• Tips and precautions

🚌 Use my transport card

• Link my transport card to my account
• Use my card to take the bike

🌞 Manage my account

• Organise my personal data

🚴‍♀️ Ride a bike

• Start my journey
• During my trip
• End my journey
• Color code for the bike

💳 Payment and Billing

• Billing policy
• Accepted means of payment
• Unit payment
• Subscription
• Add a promo code
• Request journey invoices

🔧 I have a problem

• I can’t connect to the bike
• My bike doesn’t work
• Bike in station is not charged enough
• I can't end my trip
• I have geolocation problems
• My phone is unloaded

🛎️ Customer service

• Contact our customer services

📋 TCU's

• General terms of use of the levélo service