The app allows me to enter my destination, which will indicate the bikes closest to my position. This feature is optional, I can also start a race without having entered the address of my destination.
🏦 When I scan a bike, a payment simulation of 15 € appears via a redirection to your bank. It may be visible as a short-lived direct debit to your account within a few days or immediately depending on your bank. This allows us to check the solvency of your bank account. A solvency check of your bank account will be carried out before each journey for all users of the levélo service (subscribers or pay-as-you-go).
The steps to follow :
➡️ I approach the bike parked at the end of the line, in the opposite of the fixed terminal. To unlock it, I click on the "SCANNER" button and scan the QR code written on the smartphone holder attached under the handlebar of the bike. If I can’t scan this code, I can also enter the bike number manually which is below the QR code.
➡️ Once the code is entered, I wait a few seconds for the app to connect to the bike. Once connected, the bike will beep a green light will light up on the bike, headlights will illuminate and a notification will be sent to the app.
➡️ Bikes are attached to each other via two magnets located on the right side of the bike. To release the bike from the previous one, I press the left brake handle of the bike and pull it towards me; the bike will come off naturally.
👥 Good to know, the application unfortunately does not allow to use several bikes with the same account : it is necessary to have two different accounts and therefore two phones to use two bikes.
❓If you have any problems with the application, do not hesitate to contact us by phone at 04 91 65 89 55. You can also send us an email at levelo@ampmetropole.fr.